We're Here to Help

Have a question, found a bug, or want to suggest a feature?
Send us a message — we read every one.

Get in Touch

We typically respond within 1–2 business days.

📱
App Support Bugs, crashes, or anything not working as expected in the app.
🌐
Connection Issues Trouble connecting to a server, dropped tunnels, or slow speeds.
💡
Feature Requests Have an idea that would make CloakVPN better? We'd love to hear it.
🔒
Privacy & Data Questions about how your data is stored or handled — see our Privacy Policy.
✅ We read every message and aim to respond within 1–2 business days.

Send Us a Message

Pick the topic that fits best and it'll pre-fill your email — or just email us directly.

✉️ Email support@shieldvpn.app
FAQ

Frequently Asked Questions

Quick answers to the most common questions.

Is CloakVPN really free to try? +

Yes — every new user gets a one-time, 10-minute free VPN session with no credit card or account required. After that, a subscription unlocks unlimited use.

Do I need to create an account? +

No. CloakVPN has no sign-up and no user database. Your subscription is tied to your Apple ID through the App Store, not to any account we control.

Where do the free servers come from? +

Free servers are powered by VPN Gate, a volunteer-operated public relay project run by the University of Tsukuba. We don't own or operate these servers — see our Privacy Policy for details.

Can I use my own VPN provider? +

Yes. You can import any standard .ovpn configuration file from another provider and connect through it using CloakVPN's interface.

Does CloakVPN log my browsing activity? +

No. CloakVPN has no server in the traffic path capable of seeing your activity, and the app itself contains no analytics or tracking SDKs of any kind.

Which devices are supported? +

CloakVPN supports iPhone, iPad, and Mac running recent versions of iOS, iPadOS, and macOS.